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COMMON QUERIES

WHAT ARE THE DELIVERY TIMESCALES AND PRICES?

All paper flowers are handmade to order. Items will be dispatched within 4-6 weeks of your order. You will receive an email to confirm when it is on its way to you, with your tracking number.

 

All paper will be sent via tracked delivery. Once dispatched, your paper flowers will be with you within 3-5 working days.

For smaller orders (less than £50) UK standard delivery is £2.95.

For larger orders (over £50) UK standard delivery is £5.95.

Worldwide delivery is also available. Please get in touch for delivery rates for your postal country.

WHAT IS YOUR RETURN POLICY?

It is very important to us that you are happy with your paper flowers. We know how much time and effort goes into planning a wedding, or any special occasion. If you are in any way dissatisfied with your order please contact us straight away and we will try to make things right.

Custom orders cannot be returned or exchanged unless damaged. Please contact us within 14 days of delivery and ship items back to us within 30 days of delivery. The items need to be unused and in their original packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

WHAT ABOUT CUSTOM ORDERS?

We would be delighted to design a bespoke paper flower arrangement tailored to your needs. This could be for your wedding or for any special event. Please send a message on the 'Contact' page with details of the custom order that you have in mind, so that we can discuss it together. Very exciting!

WHAT ARE THE PAYMENT OPTIONS?

Payment can be made securely on the website via credit and debit card or PayPal.

WHAT IF I NEED MY ORDER URGENTLY?

All paper flowers are handmade to order. Depending on the size of the order it can take 6 weeks to dispatch your items. If you require your paper flowers more quickly, please send a message via the 'Contact' page before you submit any order. We will do everything in our power to help.

CAN I SEND MY ORDER AS A GIFT?

Of course - paper flowers can be sent directly to gift recipients. Please indicate in the free text field that this will be a gift. who the order is for and where it should be delivered. All gifts will have prices hidden on the delivery note.